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Terms and conditions: Group online language course

1. The Services

  • Group Tuition: We provide live, online group language tuition. By enrolling, you acknowledge that lessons are conducted in a group format and the pace of the class is set for the collective benefit of all participants.

  • Fixed Schedule: Lessons take place at the specific dates and times advertised. We cannot alter the schedule for individual group members.

  • Technical Requirements: You are responsible for your own internet connection and device. No refunds are issued for technical issues on the participant's side.

2. Fees and Enrolment

  • Individual Fee: The fee is per person. Sharing access links with non-paying individuals is strictly prohibited and will result in removal from the course without a refund.

  • Payment: Full payment is required to secure your place in the group.

3. Statutory 14-Day Right to Cancel ("Cooling-Off")

  • Under the Consumer Contracts Regulations 2013, you have 14 days from the date of booking to cancel for a full refund.

  • Waiver for Immediate Start: If the group course is scheduled to begin within this 14-day window, you must expressly request to start early. If you then cancel after the course has begun, we will deduct the pro-rata cost of the sessions already delivered (whether you attended them or not).

4. Participant Absence and Cancellations

  • No Make-up Sessions: Because this is a group course, we cannot offer "make-up" sessions or 1-to-1 catch-ups if you miss a scheduled class.

  • No Partial Refunds: No refunds or credits are provided for individual sessions missed by a participant.

  • Course Materials: If a session is missed, we will provide recordings and a PDF file of the session presentation where available, at our discretion.

5. Minimum Group Numbers

  • We reserve the right to cancel or postpone the course if the minimum number of participants is not met. In this event, you will receive a full refund of all fees paid.

6. Code of Conduct

  • To ensure a productive learning environment, all participants must behave respectfully toward the tutor and other group members.

  • We reserve the right to remove from the digital classroom any participant who is disruptive or offensive. In such cases, no refund will be given.

7. Intellectual Property

  • All course materials provided are for your personal use only. You are strictly prohibited from recording the live sessions or distributing our materials to third parties.

8. Liability

  • We provide these services with reasonable care and skill. We are not liable for any failure to perform due to circumstances beyond our control e.g., platform-wide outages of Zoom.

9. Data Protection

  • Your personal data is handled in accordance with our Privacy policy and the UK GDPR.